Case Study: FourKites & Altrio Consulting
Strengthening FourKites’ Presence in Latin America through Strategic Talent Acquisition with Altrio Consulting
Overview
As companies expand globally, the challenge of integrating into new cultural and economic environments becomes paramount. FourKites, a leader in supply chain visibility, faced this challenge when seeking to enhance their operational capacity in Latin America. They turned to Altrio Consulting, specialists in identifying, recruiting, and managing top-tier talent in the region. This case study walks you through how Altrio Consulting has facilitated FourKites’ growth by strategically sourcing and managing local talent that aligns with their corporate values and operational goals.
Challenge
FourKites needed to establish a competent team in Latin America that could not only support their technological needs but also embody their corporate culture and dedication to customer success. The key roles to fill included Customer Success Managers, Project Managers, Operations Associates, and International Operations experts. The primary challenge was finding individuals with the right mix of technical skills, multiple language capabilities, and cultural fit who could seamlessly integrate into FourKites’ operations.
Solution
Altrio Consulting employed a comprehensive strategy focused on understanding FourKites' unique needs and the specific cultural context of Latin America. This approach included:
- In-depth Cultural and Technical Assessments: Ensuring candidates were not only technically proficient but also culturally aligned with FourKites’ values.
- Strategic Recruitment Processes: Utilizing local knowledge and networks to source candidates who are equipped to handle the specific challenges of the logistics and supply chain sector.
- Continuous Support and Integration: Facilitating smooth onboarding processes and providing ongoing management to ensure long-term success of the teams.
Results
Through the partnership with Altrio Consulting, FourKites successfully filled critical roles with candidates who were both culturally and technically suited to their needs. This strategic alignment has enabled FourKites to enhance their service delivery across Latin American markets, driving growth and improving customer satisfaction.
Rebecca Nerad, VP Global Customer Success at FourKites, highlights the success of the partnership: "Altrio and FourKites have developed a strong relationship over the past 8 years. Based on our longstanding experience, we have full trust in Altrio Consulting to identify the right resources to service our customers as if they were a direct resource. Their knowledge, experience, and dedication to our customers are evident in the seamless integration and exceptional support provided by the professionals they recruit. Altrio’s expertise has been instrumental in our ability to maintain high service standards and continue our expansion in Latin America."
Conclusion
Altrio Consulting has proven to be an indispensable partner for FourKites in navigating the complexities of the Latin American market. By providing well-aligned, skilled professionals, Altrio has helped FourKites not only meet but exceed their regional objectives. This case study underscores the importance of strategic talent acquisition and management in global expansion, affirming Altrio Consulting’s role as a key enabler of international business success.
For further information on how Altrio Consulting can assist your company in expanding its operations in Latin America, visit Altrioconsulting.com.