Hiring Customer Success Manager

Customer Success Manager

Location: Remote
Type: Full Time.
Job Location: Brazil or Colombia preferred. Open to other LATAM locations.

About Our Client

Our client is a healthcare compliance technology company helping organizations build, manage, and maintain comprehensive compliance programs.

Healthcare organizations are under increasing compliance pressure, yet many still rely on scattered tools, manual tracking, and fragmented records. Our client brings these elements together through a connected platform that helps organizations simplify requirements, gain visibility into risk, and build a more structured and defensible compliance program.

The company combines purpose-built software, proprietary conformance scoring, and ongoing access to compliance advisors to help customers move beyond simply managing compliance and build programs they can confidently stand behind.

Role Overview

We’re looking for a Customer Success Manager to help healthcare organizations get lasting value from the compliance platform and program they have invested in.

This is a high-volume, relationship-driven role focused on customer retention, platform adoption, and satisfaction. You’ll manage a portfolio of core accounts, build proactive engagement across your book of business, monitor customer health, and identify potential risks before they become reasons for customers to leave.

You’ll work closely with Sales, Finance, Support, and Product to make sure customers have the right resources, support, and engagement throughout their relationship with the company.

What We Are Looking For

• 2+ years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role.
• Strong organizational skills and the ability to manage a high volume of accounts effectively.
• Excellent communication and relationship-building skills.
• A genuine customer-first mindset.
• Goal-oriented approach, particularly around retention and customer satisfaction.
• Ability to identify customer risks and take proactive action.
• Comfortable collaborating with cross-functional teams, including Finance, Product, Support, and Sales.
  Experience working in a SaaS or subscription-based business model is preferred.
• Experience in healthcare or healthcare compliance is a plus.
  Bachelor's degree or equivalent professional experience is welcomed.

Key Responsibilities

•  Serve as the primary point of contact for a pooled portfolio of core accounts.
• Drive proactive and repeatable customer engagement across your book of business.
• Help customers understand the platform, use it consistently, and realize the value of their investment.
• Monitor account health and take early action when engagement or satisfaction signals indicate potential risk.
• Support customer retention and satisfaction goals.
• Identify potential expansion opportunities and partner with Sales when appropriate.
• Direct customers to the appropriate resources and channels for commercial conversations without owning the sales process.
• Work with Finance to resolve payment disputes, escalations, and account-related issues.
• Collaborate with Support and Product to advocate for customer needs.
• Contribute customer insights and feedback to process improvements across the broader Customer Experience organization.

 

Ideal Candidate Profile

The ideal candidate is an organized, proactive, and relationship-focused Customer Success professional who can manage a large portfolio without losing sight of the individual customer.

You know how to create consistent engagement at scale, recognize early signs of customer risk, and take action before issues escalate. You're comfortable balancing multiple priorities and collaborating with different internal teams to solve customer problems.

You don't need to be a salesperson, but you should be comfortable recognizing when a customer has an additional need and connecting them with the appropriate team.

Experience in SaaS, healthcare, compliance, or other subscription-based environments will be valuable, but we're particularly interested in someone who combines strong customer instincts with excellent organization, communication, and follow-through.

Why This Role Matters

Customer Success is central to the company's ability to deliver on its promise to healthcare organizations.

Customers aren't simply purchasing software — they're investing in a program designed to help them manage an important and ongoing business responsibility.

As a Customer Success Manager, you'll help ensure that customers understand the platform, adopt it consistently, recognize its value, and remain confident in their long-term partnership with the company.

Your work will directly contribute to healthier customer relationships, stronger retention, and a better overall customer experience.

About Altrio Consulting

Altrio Consulting connects top talent from Latin America with fast-growing technology companies in the United States. For over 15 years, we’ve helped professionals build international careers while helping our clients scale with exceptional remote teams in areas such as customer success, product design, engineering, and project management.

Working with Altrio means joining a global community where your expertise is valued, your growth is supported, and your work makes a real impact. Our roles combine the best of both worlds: the stability and culture of leading US-based companies with the flexibility and opportunity of working remotely from Latin America.