Smooth Onboarding Starts With the Right People
Hire onboarding specialists with experience guiding global customers from kickoff to adoption.
Why Onboarding Is One of LATAM’s Strengths
Great onboarding requires a blend of technical ability, project management, and empathy. LATAM delivers that mix consistently. Most onboarding specialists we recruit have: - Experience working with US customers - Strong English communication - Backgrounds in SaaS, logistics, e-commerce, or enterprise software - The ability to run calls, create documentation, and guide customers through setup - A calm, organized approach to projects And because compensation markets are different, you get senior people without breaking your budget.
What a Strong LATAM Onboarding Specialist Looks Like
Your onboarding hire typically brings: - 5–12 years handling technical onboarding or customer-facing delivery - Experience with APIs, integrations, data mapping, or platform configuration - Comfort running training sessions and enablement workshops - Project management skills (sometimes PMP-certified) - Strong documentation habits - Ability to collaborate with product, support, and engineering Prior employers include SaaS platforms in logistics, HR tech, supply chain visibility, insurance, financial systems, and workflow automation, security.
Cost & Seniority
Onboarding talent in LATAM tends to be highly experienced because many professionals grow through support → onboarding → CSM paths.
Typical ranges:
- Seniority comparable to US $110k–$140k hires, with salaries 40–60% lower in LATAM
- Strong English and excellent communication
Our Recruiting Process
We start searching the moment you approve the profile.
Here’s how it works:
- You define your onboarding workflow and responsibilities
- We align on tech stack knowledge and customer maturity
- We recruit across Brazil, Mexico, and Colombia
- Every candidate is interviewed, recorded, and English-tested
- You receive a shortlist with resumes, video introductions, and recruiter notes
- After you choose your hire, we help you prepare the onboarding plan for their first 90 days
Most companies hire within 2–3 weeks.
Bring Customers Live Faster
Partner with Altrio Consulting to access top-tier onboarding professionals in LATAM. Boost efficiency and retention with our proven expertise and dedicated teams.