Scale Your Customer Support Team With Bilingual LATAM Talent
Fast, friendly, reliable support specialists who improve customer satisfaction and reduce operational costs.
Why LATAM Support Works So Well
Your users expect quick, clear responses and a great experience. LATAM provides a strong talent pool of support professionals who are: - Fluent in English and Spanish - Comfortable working US hours - Tech-savvy and product-oriented - Experienced with SaaS, logistics, retail tech, and CRM tools - Adaptable and strong communicators - Affordable without sacrificing seniority This combination makes LATAM one of the best regions in the world for support operations.
Profiles You Can Expect
We hire Customer Support talent across Tier 1, Tier 2, and specialized technical support. Typical skills: - Professionals with 4–10 years experience - Bilingual or trilingual (English, Spanish, Portuguese) - Deep understanding of SaaS platforms Zendesk, Intercom, Salesforce, HubSpot, Jira - Troubleshooting and ticket triage - Strong written communication - Clear English pronunciation - Empathy and customer-first mindset - Ability to work nights, weekends, or split shifts if needed Prior employers include: Support centers for B2B SaaS, logistics platforms, e-commerce marketplaces, fintech, and healthtech companies.
Coverage Options
You can hire support specialists for:
- North America business hours
- Extended hours coverage
- Weekend rotations
- Night or hybrid shifts
- 24/7 coverage using a multi-person team
- Salary range: 40–60% lower than equivalent US hires
This makes budgeting predictable while allowing teams to hire experienced professionals rather than junior profiles.
Our Recruiting Process
We start searching the moment you approve the profile.
Here’s how it works:
- Review your support model and ticket volume
- Define shift needs and language requirements
- Source talent across Brazil, Colombia, and Mexico
- Run interviews, English tests, and scenario-based assessments
- Share a shortlist with videos + recruiter notes
- You interview and select
- We help with onboarding and performance expectations
Most companies hire within 21–30 days.
APAC Customer Support
Your Night Shift Coverage, Without the Night Shifts
Serving customers across time zones doesn’t have to mean burning out your local team. Our English-speaking Tier 1 & Tier 2 support professionals, based in LATAM, work your APAC overnight hours as their regular daytime, delivering exceptional service while reducing costs.
Let’s Build Your Support Team
Partner with Altrio Consulting to access top-tier support teams in LATAM. Boost efficiency and retention with our proven expertise and dedicated teams.