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Truck carrying forty-foot container leaving port terminal with ship and quay crane on the background. Seaport operation activities, container shipping, and logistics.

<h3>Overview</h3><p>As companies expand globally, the challenge of integrating into new cultural and economic environments becomes paramount. FourKites, a leader in supply chain visibility, faced this challenge when seeking to enhance their operational capacity in Latin America. They turned to Altrio Consulting, specialists in identifying, recruiting, and managing top-tier talent in the region. This case study walks you through how Altrio Consulting has facilitated FourKites’ growth by strategically sourcing and managing local talent that aligns with their corporate values and operational goals.</p><h3>Challenge</h3><p>FourKites needed to establish a competent team in Latin America that could not only support their technological needs but also embody their corporate culture and dedication to customer success. The key roles to fill included Customer Success Managers, Project Managers, Operations Associates, and International Operations experts. The primary challenge was finding individuals with the right mix of technical skills, multiple language capabilities, and cultural fit who could seamlessly integrate into FourKites’ operations.</p><figure id="figure-wvjzhgc28rmc9aizim"><img id="wvjzhgc28rmc9aizim" src="https://media.gettyimages.com/id/2167930354/photo/diesel-semi-truck-pulling-a-trailer-with-a-green-energy-wind-turbine-propeller-delivering-as.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=HPtitriiNrVz820zlrqZFQC_izg3F3i2uHvurb91Sb0=" alt="Diesel Semi Truck pulling a Trailer with a Green Energy Wind Turbine Propeller, Delivering as Imported Goods from Mexico into the United States across the Border" title="Diesel Semi Truck pulling a Trailer with a Green Energy Wind Turbine Propeller, Delivering as Imported Goods from Mexico into the United States across the Border" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="undefined" data-positiony="undefined" data-fullwidth="false" data-mce-src="https://media.gettyimages.com/id/2167930354/photo/diesel-semi-truck-pulling-a-trailer-with-a-green-energy-wind-turbine-propeller-delivering-as.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=HPtitriiNrVz820zlrqZFQC_izg3F3i2uHvurb91Sb0=" data-mce-style="aspect-ratio: 16/9; object-position: center center;"></figure><h3>Solution</h3><p>Altrio Consulting employed a comprehensive strategy focused on understanding FourKites' unique needs and the specific cultural context of Latin America. This approach included:</p><ul><li>In-depth Cultural and Technical Assessments: Ensuring candidates were not only technically proficient but also culturally aligned with FourKites’ values.</li><li>Strategic Recruitment Processes: Utilizing local knowledge and networks to source candidates who are equipped to handle the specific challenges of the logistics and supply chain sector.</li><li>Continuous Support and Integration: Facilitating smooth onboarding processes and providing ongoing management to ensure long-term success of the teams.</li></ul><figure id="figure-bwskkjgesimc9uj2gm"><img id="bwskkjgesimc9uj2gm" src="https://media.gettyimages.com/id/1336794242/photo/group-of-hispanic-people-doing-teamwork-in-office-using-digital-devices-in-latin-america.jpg?b=1&s=2048x2048&w=0&k=20&c=4OGfQ4DGy1yiou3tk1KDy6igZfrCN0rtUv8mH1sSaUs=" alt="Group of hispanic people doing teamwork in office using digital devices in Latin America" title="Group of hispanic people doing teamwork in office using digital devices in Latin America" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionX="undefined" data-positionY="undefined" data-fullWidth="false"/></figure><h3>Results</h3><p>Through the partnership with Altrio Consulting, FourKites successfully filled critical roles with candidates who were both culturally and technically suited to their needs. This strategic alignment has enabled FourKites to enhance their service delivery across Latin American markets, driving growth and improving customer satisfaction.</p><p><strong>Rebecca Nerad, VP Global Customer Success at FourKites</strong>, highlights the success of the partnership: <em>"Altrio and FourKites have developed a strong relationship over the past 8 years. Based on our longstanding experience, we have full trust in Altrio Consulting to identify the right resources to service our customers as if they were a direct resource. Their knowledge, experience, and dedication to our customers are evident in the seamless integration and exceptional support provided by the professionals they recruit. Altrio’s expertise has been instrumental in our ability to maintain high service standards and continue our expansion in Latin America."</em></p><h3>Conclusion</h3><p>Altrio Consulting has proven to be an indispensable partner for FourKites in navigating the complexities of the Latin American market. By providing well-aligned, skilled professionals, Altrio has helped FourKites not only meet but exceed their regional objectives. This case study underscores the importance of strategic talent acquisition and management in global expansion, affirming Altrio Consulting’s role as a key enabler of international business success.</p><p>For further information on how Altrio Consulting can assist your company in expanding its operations in Latin America, <a data-mce-href="https://altrioconsulting.com/contact" href="https://altrioconsulting.com/contact" target="_blank" rel="noopener">contact us</a>.</p>

Strengthening FourKites’ Presence in Latin America through Strategic Talent Acquisition with Altrio Consulting

Smiling caucasian woman working in a call center and using a laptop and headset

<p>Recruiting for remote positions requires a distinct approach compared to traditional, office-based roles. The remote work environment brings its own set of challenges and opportunities, both for the employer and the potential employee. As HR recruiters, it's essential to fine-tune your interviewing and evaluation techniques to identify candidates who will not only excel in their roles but also thrive in a remote setting.</p><h3>Key Considerations for Remote Hiring:</h3><p><strong>1. Evaluating Previous Remote Work Experience:</strong></p><p>It's beneficial to understand how a candidate has fared in remote work settings in the past. A conversation with their previous manager can provide valuable insights into their remote work ethic and capabilities.</p><p><strong>2. Assessing Propensity for Procrastination:</strong></p><p>Procrastination is often the most significant hurdle in remote work. However, the right candidate can turn the challenges of working from home into advantages for the company. Look for candidates who demonstrate effective time management and a positive attitude toward their work.</p><p><strong>3. Psychological Evaluation Focused on Remote Work Traits:</strong></p><p>This includes:</p><ul><li>Self-motivation: A crucial trait for remote workers, as it often determines their ability to perform without direct supervision.</li><li>Ability to Work Independently: Ensure that candidates are comfortable and productive working alone, as remote work often requires a high degree of independence.</li><li>Effective Communication: Look for candidates who can articulate their thoughts clearly and concisely, as remote work relies heavily on written and verbal communication.</li><li>Cultural Adaptability: The ability to understand and adapt to your company's culture, even remotely, is vital. It’s also important for the company to be willing to adjust its practices to support remote employees.<br data-mce-bogus="1"></li></ul><h3>Interviewing for Remote Positions:</h3><p>When interviewing candidates for remote roles, consider these aspects:</p><p><strong>1. Understanding the Candidate’s Goals and Objectives:</strong></p><p>Instead of focusing solely on past experiences and technical abilities, delve into what the candidate is seeking in this role. Inquire about their motivations, career aspirations, and expectations of working with your company. This will give you deeper insights into how they might perform in their role.</p><p><strong>2. Aligning Company Culture with Candidates:</strong></p><p>Remote employees must resonate with your company's culture. Discuss their past experiences and ask them to share instances where they felt part of, or alienated from, a company's culture. Understanding their expectations regarding company culture can provide valuable context.</p><p>In conclusion, hiring for remote positions requires a nuanced understanding of both the candidate's capabilities and the unique dynamics of remote work. By focusing on these areas, HR recruiters can successfully identify and onboard individuals who will contribute positively and effectively in a remote work environment.</p>

Remote Hiring: Tips for Recruiters & Interviewers

Altrio Consulting

For over 14 years, Altrio Consulting has helped SaaS companies grow with high-performing, customer-facing teams, full-time teams across Latin America. We specialize in sourcing top-tier talent - efficiently, cost-effectively, and with long-term retention. Our average team member stays 3.5 years, delivering stability, quality, and real results.

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Strengthening FourKites’ Presence in Latin America throug...

Remote Hiring: Tips for Recruiters & Interviewers